Jo’s comments were published in Raconteur, 26 October 2023, and can be found here.
“ITV is doing something that seems extreme because it clearly failed to manage the earlier situation. That’s unfortunate for all involved. But, if senior staff members understand their responsibilities at the start, this may not happen so often.”
“In my experience, keeping policies as simple to follow as possible is the key, as well as ensuring that everyone understands the reasons behind them.”